CUSTOMER SERVICE

General Question

Is it safe to shop online from www.fakeraybansreplica.com and what do you do with my personal information?

We truly believe that shopping via the internet is safe and are confident in the steps we have taken to prevent fraud. We are sure maybe you still have questions below:

1.Do you offer a Satisfaction Guarantee?

We are so confident in the quality of the product that we sell you. If you are not completely satisfied with the merchandise you receive, please contact us for return.

2.Do you have a catalog?

Unfortunately, we do not have a catalog. However our wide range of products, along with all the appropriate information can be found on our websit

3.What do I do if I forget my password?

If you forget your log in password, you can go to the Log in Page and click on the Forgot Password link and follow the instructions given.

4.Can I ship to multiple addresses?

Unfortunately at this time we can only ship a single order to a single address. If you would like to ship to multiple addresses you will need to submit multiple orders.

5.Can I change my shipping address after confirming the order?

Yes, you can do this before we shipped your order. So if you found you have entered a wrong shipping address, please contact with our customer service immediately.

6.How long will it take to deliver the products?

It normally will arrive within 5- 8 working days after we shipped your order. But the international shipping time is always out of control; especially the customs process is much more complex and unpredictable. Sometimes it takes a few more weeks to clear goods from customs. Therefore, please prepare for all situations we might meet.

7.Can I Return?

Yes, the merchandise can be returned for any reason for credit within 7 days of receipt of your order. Items must be in their original condition, in their original packaging, and unworn.

Acceptance of Your Order

  Shortly after you have placed an order with us, an email containing the exact order details will be sent to you for order confirmation. If you receive the order confirmation email, it means that we accept your order and your ordered products are going to be sent off soon.

Payment Method and Security

1. We accept payment by all major credit cards. Please note, we do not accept checks and debit cards.

2. Our Online Store will not store any of your payment information. You payment will be authorized on a secured third party page.3. Please don?t send your payment information by email because we cannot guarantee the security of your data under this circumstance.

Site Contents

   Unless otherwise noted, the Sites, and all materials on the Sites, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by Our Online Store.